Shipping & Returns

• Processing Time: Orders are processed and prepared for transit within 1 to 3 business days (excluding weekends and holidays).
• Delivery Timeline: Once processed, standard domestic delivery takes approximately 3 to 7 business days to arrive at your doorstep.
• Tracking Your Order: You will receive an automated email confirmation containing your tracking number as soon as your package is handed over to the carrier.
• Address Accuracy: Please ensure your delivery address is completely accurate at checkout. We are unable to redirect packages once they have been processed.

To maintain a fresh, rapidly updating catalog with exclusive weekly drops, we enforce a strict final sale policy.

• All Sales Are Final: We do not accept returns, item exchanges, or order cancellations once a purchase is completed.
• Find Your Perfect Fit: Detailed sizing charts and fit descriptions are provided on every product page. If you are caught between two sizes, we generally recommend choosing the larger size for a comfortable fit.
• Color Variations: Please note that product colors may vary slightly due to photographic lighting sources or your device monitor settings.

Your satisfaction is our absolute priority. While we inspect our boutique items closely, if you receive a product that is damaged, defective, or incorrect, we will make it right immediately:

• Contact Window: Notify our customer care support team within 3 days of your delivery date.
• How to File a Claim: Email us at hello@dixiegraceco.com with your order number and clear photos of the damage or the incorrect item received.
• Resolution: Once verified, we will gladly arrange a brand-new replacement or issue store credit to your account.